Practical questions to confirm when requesting quotes, choosing materials, sampling and inspecting packaging.
Frequently Asked Questions
Technical Review
These guides do not replace project approval, test reports or contractual requirements. Lead times, minimum quantities and tolerances are subject to written business confirmation.
Custom packaging FAQ
Where is the factory? Can I arrange a visit?
The factory is at Building A, 201-3 Shuangfu South Road, Tong’an District, Xiamen. Call ahead to arrange a visit. Business hours: 08:00–17:30.
What are the minimum order quantities?
Standard folding cartons and corrugated boxes start at 500 pieces; magnetic book-style and premium gift boxes start at 300 sets. Digital small-batch orders can start at one piece, subject to product and order confirmation.
How long does sampling take and what does it cost?
Digital and CTP-based sampling are available. Typical sampling takes 2–3 days, or 3–5 days for gift boxes, after sample requirements are confirmed. Indicative fees are RMB 100–800, subject to dimensions, quantity and requirements.
What are the production lead times?
Typical production takes 7–10 days after sample approval; gift boxes take about 18–22 days, with extra time for complex finishes. A 3–5 day domestic rush schedule may be discussed, subject to materials, processes and available capacity.
Can you work from supplied artwork and provide inserts?
Yes. Artwork, bleed and die-cut information are checked before production. Inserts and structural samples can be developed for protection and display.
How are lead times for specialty paper confirmed?
Specialty papers are not all held in stock. Procurement time and the agreed delivery date must be confirmed before the order is placed.
How is colour consistency managed?
Colour measurement instruments, densitometers and retained approved samples support quality control. Sample-to-production colour criteria can be agreed for each project.
Which delivery options are available?
Orders ship from Xiamen. Domestic delivery, sea freight, air freight and international courier options are available. Domestic transit is typically 3–7 days, subject to destination and carrier. Freight is calculated by weight and dimensions.